Last updated: February 20, 2018
Your Privacy Protection
We are committed to protecting the privacy of everyone using this website.
As a user we never, ever display or provide your contact details to anyone else, unless you specifically request us to do so. This policy applies to all pages on the domain traveloffthegrid.com, and to users accessing the Service worldwide.
Personal Information and Other Information Processed by Off The Grid
We may use your contact information to send you information about the Services. You may unsubscribe from some of these messages by using the unsubscribe link provided in each email, although, we reserve the right to contact you when we believe it is necessary, such as for account recovery purposes.
Personal Information we collect: we may combine Personal Information collected through the Off The Grid website with Other Information that we or third parties collect about you in other contexts—such as our communications with you via email, phone or otherwise or your customer service records and travel details. You acknowledge that this information may be personal to you, and by providing Personal Information to us, you allow others, including us, to identify you and therefore may not be anonymous.
Other Information we collect: each time you use the Off The Grid website, we may, in some cases automatically, collect the following information:
through your device: we may collect information from or through the device you use to connect to the Off The Grid website, including, for example, the type of device, the IP address, the approximate location derived from an IP address, the mobile network, the operating system and version, the browser and version or the timezone setting or unique device identifiers.
log information: we automatically receive and record certain details about your use of the Off The Grid website, including but not limited to, web traffic data, web logs and communication data, information about your activity on the Off The Grid website.
other information from other sources: we work with third parties (including, for example, providers in technical, payment services, advertising networks, analytics providers and search information providers), and we may receive, collect, store, and use information about you from them. We may partner with certain third parties to collect the Other Information and to engage in analysis, auditing, research and reporting or for use in providing online interest-based advertising on our behalf. These third parties may use web logs or web beacons, and they may set and access cookies or similar technologies on your device. Additionally our website is hosted by Squarespace.
information from email communications: we may communicate with you via email, SMS, MMS or other text message (collectively, “Text Message”) or push notifications (to the extent you permit us to do so), and we may collect information regarding such communications, such as confirmation when you open an email. We use this information to improve the Services, including without limitation our customer service.
How We Use Your Personal Information
Off The Grid may use the information that we collect from you:
to provide services to you: we use Personal Information to provide our services to you through the Off The Grid website, Off The Grid trips and events, to process and complete payments or transactions and to provide customer support. We may use the information we collect from you in the following ways: to personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested; to improve our website in order to better serve you; to allow us to better service you in responding to your customer service requests; to administer a contest, promotion, survey or other site feature; to quickly process your transactions; to send periodic emails regarding your order or other products and services; to follow up with them after correspondence (live chat, email or phone inquiries). We also may use Personal Information to improve the Services.
to contact you: subject to applicable law, we or our third-party service and business providers may send you communications. Such communications are designed to make your Off The Grid experience more efficient and may include, but are not limited to: notifications about the Services (including important news that could affect your relationship with us), communications about our services, promotions and our mobile application features. These types of communications may also contain commercial messages, such as banner ads and special offers. By using the Services, you consent to the receipt of such communications and marketing information.
for legal purposes: we may use and share Personal Information for legal purposes, including as described below in the section titled ‘How We Share Information with Third Parties’ (including the transfer of such Personal Information to third parties in countries outside your country of residence where data protection laws may be less adequate compared to your own country’s data protection laws).
for our business purposes: we may use Other Information to help us efficiently operate Off The Grid, to count and recognize visitors to the Off The Grid website, to enable certain features on the Off The Grid website and for other purposes related to managing our business.
for other purposes: subject to applicable law, we may use Other Information for additional purposes in connection with the Off The Grid website, including any purpose for which we may use Personal Information, as described above.
Off The Grid may link Other Information with Personal Information. In those circumstances, we will treat the combined information as Personal Information.
How We Share Information with Third Parties
Subject to applicable law, we may share your Personal Information and Other Information:
with partners and other third-party service providers: to operate Off The Grid Services, including processing your transactions and supporting your activities on an Off The Grid trip or the Off The Grid website, we may share your Personal Information with our partners and other service providers. These service providers may provide us with support services such as origination of communications, receipt or support services, customer relationship management services and order fulfillment.
with third-parties through their websites: the Off The Grid website may enable you to share information directly on or through websites or online services operated by third parties. For example, the Off The Grid website may contain links to third-party websites. If you choose to browse such websites, you may disclose your Personal Information to those third-party websites. Off The Grid is not liable for the content or action of such third-party websites.
user information: some of your activity and information provided on and through the Off The Grid website may be public (such as your name, profession, and participation in a program). Please remember that if you choose to provide Personal Information using certain public features of the Off The Grid website, then that information is governed by the privacy settings of those particular features and may be publicly available. Individuals reading such information may use or disclose it to other individuals or entities without our control and without your knowledge, and search engines may index that information. We therefore urge you to think carefully about including any specific information you may deem private in content that you create or information that you submit through the Off The Grid website. Additionally, profile information including your name and other information you enter may be displayed to other participants to facilitate participant interaction within the Off The Grid website. We will not directly reveal user email addresses to other participants.
with our agents: we also employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control (our “Agents”). We may need to share Personal Information with our Agents in order to provide products or services to you. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our Agents.
pursuant to business transfers: in some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Information as set forth in this policy.
aggregated information: from time to time, Off The Grid may also share anonymized and aggregated information about users of the Services such as by publishing a report or providing information to our business partners on trends in the usage of the Services and demographic of users. We use and share this type of data so that we and our business partners can understand how and how often people use our and their services or websites, which facilitates improving our Services, their services and how our Services interface with their services. In addition, these business partners may share with us non-private, aggregated or otherwise non Personal Information about you that they have independently developed or acquired.
financial information: as stated above, we do not currently collect financial information, as that information is collected and stored by our Payment Processor. However, we may from time to time request and receive some of your financial information from our Payment Processor for the purposes of completing transactions you have initiated through the Off The Grid website, enrolling you in discount, rebate, and other programs in which you elect to participate, protecting against or identifying possible fraudulent transactions, and otherwise as needed to manage our business.
information we share with your consent: except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.
We may combine non-personally identifiable information collected through cookies with other Personal Information that we have about you, for example, to tell us who you are or whether you have submitted an application. We may also supplement the information we collect from you with information received from third parties in order to enhance our services, or to offer you information that may be of interest to you.
Most browsers automatically accept cookies, and have an option for turning off the cookie feature, which will prevent the browser from accepting new cookies, as well as (depending on the sophistication of the browser software) allowing the user to decide on the acceptance of each new cookie in a variety of ways. If you choose to decline cookies, some parts of the Off The Grid website may not work as intended or may not work at all. For more details, see aboutcookies.org.
Where We Store Your Information
The information that we collect from you may be transferred to, and stored at, a destination (a “third country”) outside the country or region in which you are resident or use the Off The Grid website, including in the United States of America where data protection laws are not deemed to be as adequate as other regions (e.g. Europe). The data protection laws in these third country countries may be less adequate compared to your country of residence. By using the Off The Grid website, you agree to this transfer, storing or processing of your laws in such third countries.
Our Security Precautions
Off The Grid uses commercially reasonable physical, electronic and procedural safeguards to protect your Personal Information against loss or unauthorized access, use, modification or deletion but no security program can be guaranteed to be 100% secure. As a result, Off The Grid cannot guarantee the security of any information obtained or processed by Off The Grid or its service providers, and you use the Off The Grid website at your own risk. Your Personal Information is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Additionally, you are responsible for preventing unauthorized access to your Personal Information by protecting your account credentials and limiting access to your devices.
You may, under applicable law, have the right to ask us not to process your Personal Information for marketing purposes. If you do not wish to receive marketing communications from Off The Grid, please follow the opt-out instructions contained in each such communication. Please note that you may not be able to opt-out of certain non-marketing communications about your trip or communications that are reasonably necessary to provide services to you, and that opting-out of receiving text messages or other communications, as applicable, may impact your use of Off The Grid or may limit Off The Grid’s ability to provide services to you.
Please note that it may take up to 30 days for your withdrawal to be reflected in our systems following confirmation of your request to opt-out. Therefore, you may still receive certain communications during this period.